Joysofglass small print & FAQs

A few details, terms and conditions etc in case you would like to buy any of my glass:

I try to ensure that every piece I make is unique. In fact, with glass, it is very difficult to make an exact replica just by the nature of the materials. So if you have something of mine then no-one else will have one exactly like it.

You can buy directly from my Folksy shop or from my TBCH (The British Crafters Shop). If it is listed then it is normally in stock, just occasionally I sell it elsewhere and don't have time to remove it / mark it as *Sold*. If you order something I no longer have I will very quickly make you another.  I always do my best to acknowledge your purchase by email as soon as possible after you have made it.

On Folksy payment is via Paypal and you can use that even if you don't have a Paypal account or you can pay using a card via Stripe. When you buy from Joysoflgass on FOLKSY I receive an email to say so and another when your Paypal or Stripe has gone through which confirms your postal details and any special instructions you might have.  If you have any problem then just message me and I will sort things out. 
On my The British Craft House site payment is via Stripe, using your card and again I receive emails when payment has been made so I can straight away get on with sorting out your order ready to post it to you.

I am happy to make most things in a different colour and just need a note from you to say what you would like. If you do order something special like this via Folksy or TBCH I will put it up on there for you as soon as it is ready, marked as Reserved for you and will send you a message to say that it is there for you to order.
You can also buy from me directly by my contact email. I am always happy to take orders this way and will do my very best to respond promptly to your messages. 

I am very happy to take commissions and will do my very best to make anything you would like. If you have something in mind but can't find it in my photo galleries then please ask. I may not have made one yet but if you want one, then I soon will. 

I package all my glass with great care, generally in very secure plastic boxes with lots of padding and bubble wrap as I would hate any Please note that because of the packaging required to keep my glass safe I have to send it small package size and that won't go through the letter box. So if you have a safe place and the package has not arrived within a couple of days of my posting it please check if it has been left somewhere. My packages are Very carefully labelled and it is very rare for them to go missing in transit.

I do my best to post out same day depending on the time an order is placed but if not by next day. I always post first class and most packages arrive the day after posting.  For higher value orders I post first class signed for to cover Royal Mail insurance values. Where more than one piece is ordered I will always, as soon as possible, refund any extra postage paid as I can generally post several pieces together for the same piece as one.

I normally only set up postage rates for posting within the UK but am more than happy to post overseas. Because overseas postal rates are far more weight dependant than UK rates, I generally need to weigh things in order to arrive at the correct overseas postal rates.So if you would like me to post internationally then please contact me with an idea of what you are thinking of ordering and I will get my weighing scales out and set up the appropriate postal rate for you. The system will not allow you to order against a listing from overseas unless the postal rate is set for it.

Please note - my stained glass is just that - made of glass. I construct each piece to be as strong as possible and finish with a polish to a shine with car wax. I attach a chain to the top via a soldered ring and split rings which means the chain can be shortened or replaced easily and I always include a suction hook for hanging. Note that a few pieces, mainly the smaller ones, are hung from strong fishing line rather than chain. Some of my bigger, symetrical pieces are framed with twisted wire, this gives a neater edge and also adds strength. I cannot guarantee what will happen if you drop a suncatcher on a hard floor so better not to try. Please do be a little careful as glass, being glass is fragile and if broken can be sharp.

I do advise that my glass is never a plaything and should be kept out of reach of small children.

My fused glass pieces are heated to very high temperatures in my kiln and annealed for strength but they are made of glass and glass is fragile and prefers not to be dropped on hard surfaces. The fused glass is more than happy to be washed in warm soapy water and polished with a soft cloth as for any glass.

I always include an invoice in my packages giving full order details and of course my own address. 

Just in case you need, wish to return an item for refund or exchange, please contact me within 7 days of receipt & return the piece within 14 days, unused & complete with original packaging. For your protection I recommend you use an insured / trackable method of return.

If you are ordering something to be sent to someone else as a gift then please can you mention this when ordering and I will omit any pricing details from the paperwork I enclose and am always more than happy to add a note to the recipient for you.